W3SAMM

Incident Response

Control Criteria

You have classified an incident and responded to it
There is a basic definition or team for incident handling
You have documented a process for responding to incidents
Level 1: Are there basic incident handling procedures in place, addressing key steps to be taken during an incident?
Level 2: Are these procedures more comprehensive, detailed, and tailored to decentralized environments and the specific nature of incidents?
Level 3: Is there a sophisticated, well-documented incident handling process, regularly tested and updated, incorporating advanced tools and strategies suitable for decentralized contexts?

Control Criteria

Incident response plans or activities are not limited to one team or just the security team
An incident response roster has been defined
Level 1: Is there a basic level of coordination among different teams during incident response, especially in a decentralized setting?
Level 2: Are coordination efforts more structured, with clear roles and communication channels established across distributed teams?
Level 3: Is there an advanced, seamless cross-team coordination mechanism, leveraging decentralized communication tools and real-time data sharing for effective incident response?

Control Criteria

Incidents are tracked and reported in a unified location
Templates are defined for incident tracking
Level 1: Are there initial mechanisms in place for reporting incidents, both internally and externally where necessary?
Level 2: Are reporting mechanisms more comprehensive and systematic, ensuring timely and accurate incident reporting to all relevant stakeholders?
Level 3: Is there a sophisticated incident reporting system, providing real-time alerts and updates, with a high degree of transparency and accountability?

Control Criteria

Communication channels for incidents are defined
There is a method for triggering an incident
A marketing team or person dedicated to external comms is part of the incident response team
Level 1: Is there a basic process for communicating incident-related information to the broader community?
Level 2: Are these communication efforts more structured and frequent, ensuring the community is well-informed and trust is maintained?
Level 3: Is there a proactive, continuous community communication strategy, incorporating feedback mechanisms and fostering open dialogue about incidents and responses?

Control Criteria

A retrospective has been conducted for an incident
The retrospective was or is documented
Level 1: Is there a basic process for analyzing incidents post-resolution and extracting key lessons?
Level 2: Are post-incident analyses more detailed, leading to actionable insights and systematic improvements?
Level 3: Is there a comprehensive, iterative process for post-incident analysis, integrating advanced analytics, and consistently applying lessons learned for continuous improvement?

Control Criteria

Information from the retrospective was positively included in the response process
Level 1: Is there a mechanism to capture feedback from incident responses and integrate it into future plans?
Level 2: Are feedback integration processes more structured, ensuring that all insights from incidents are systematically used to enhance response strategies?
Level 3: Is there a dynamic, ongoing feedback integration system, fostering a culture of learning and adaptability across the organization?

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